1st line Support Engineer

JOB DESCRIPTION

  • Communicating with clients in English via phone and email.
  • Providing remote support in solving problems for an English-speaking clientele
  • Assistance in establishing new and ongoing projects
  • Maintenance of hardware and software with health checks
  • Keeping a diary of all calls

 

PERSON SPECIFICATION

A successful candidate will have the following features:

  • Excellent interaction with clients in English (speech and writing)
  • A logical approach to problem solving
  • Know how to set task priorities
  • Excellent time management (awareness of time constraints and deadlines)
  • Ability to research and learn new technologies / solutions under pressure
  • A strong team player, ready to share knowledge.

 

WORK EXPERIENCE

It is desirable to have experience in the same or similar job positions (ideally within the IT sector company), but this is not a precondition, as well as the following:

  • Windows Server 2008, 2012(R2), 2016 – General Administration
  • Microsoft Exchange 2010-2013 & 2016 Beneficial
  • Microsoft Office 365 – Administration
  • Windows, 7,8 & 10
  • Active Directory, DNS, DHCP, Group Policy
  • Backup – Administering and Maintaining
  • Understanding of Networking, Subnets, Lan, Wan, DNS
PK-1st-Line-Engineer
2019-01-23T14:12:24+00:00