• Communicating with clients in English via phone and email.
  • Providing remote support in solving problems for an English-speaking clientele
  • Assistance in establishing new and ongoing projects
  • Maintenance of hardware and software with health checks
  • Keeping a diary of all calls



A successful candidate will have the following features:

  • Excellent interaction with clients in English (speech and writing)
  • A logical approach to problem solving
  • Know how to set task priorities
  • Excellent time management (awareness of time constraints and deadlines)
  • Ability to research and learn new technologies / solutions under pressure
  • A strong team player, ready to share knowledge.



It is desirable to have experience in the same or similar job positions (ideally within the IT sector company), but this is not a precondition, as well as the following:

  • Windows Server 2008, 2012(R2), 2016 – General Administration
  • Microsoft Exchange 2010-2013 & 2016 Beneficial
  • Microsoft Office 365 – Administration
  • Windows, 7,8 & 10
  • Active Directory, DNS, DHCP, Group Policy
  • Backup – Administering and Maintaining
  • Understanding of Networking, Subnets, Lan, Wan, DNS