Carlsberg
Continuous on-site support
The Purple Key IT team is a long-term partner responsible for providing on-site IT support to Carlsberg’s Sarajevo office. Through regular on-site visits, we ensure the stable operation of IT systems and provide employees with day-to-day technical support, helping their business activities run smoothly.
Our role includes managing and maintaining the entire local IT infrastructure, including user devices, peripheral equipment, printing and scanning systems, as well as network and server infrastructure. In addition to regular maintenance, our team provides support in diagnosing and resolving technical issues while ensuring the security, reliability, and availability of all systems.
Our approach and methodology
An important part of our engagement is our direct collaboration with Carlsberg’s global IT team. Through continuous communication and coordination, we align local activities with the company’s corporate procedures and IT standards while addressing the specific needs of the Sarajevo office.
By combining on-site support with close cooperation with the global team, we enable the efficient resolution of everyday IT requests, provide reliable support to end users, and maintain a stable technology environment that allows employees to work without disruption.
By combining on-site support with close cooperation with the global team, we enable the efficient resolution of everyday IT requests, provide reliable support to end users, and maintain a stable technology environment that allows employees to work without disruption.
